100 days of all jewelry return policy at PersJewel

PersJewel ship worldwide free of charge



Q: What is personalized name jewelry?

A: Personalized name jewelry is custom-made jewelry that is designed to incorporate a name or word chosen by the customer. Often regarded as a fashion statement, name jewelry consists of exclusive pieces that are seen in fashion centers worldwide and are worn by famous celebrities and icons. 


Q: Why do so many people buy name necklaces as gifts?

A: Name necklaces and other items of personalized jewelry are suitable for all ages and make wonderful gifts for special occasions. A gift of personalized jewelry is a lifetime treasure and a perfect way to show your family and friends how much you love them.


Q: Does all your jewelry come with a gift box?

A: Yes, all of our items are packed in a FREE gift box!


Q: Do you ship worldwide?

A: Yes, of course. We ship worldwide free of charge.


Q: I would like to order Hebrew / Arabic / Hindi / Chinese jewelry but I don’t have the font on my keyword to type the name, what can I do?

A: Please send us the name in English and we will translate the name for you. 


Q: How long will it take to get what I ordered?

A:  Delivery times to different countries vary, so please note the following:

Manufacturing time  3 - 5 working days from the time you place your order

Free shipping  Standard Registered Mail worldwide. Delivery time is 8 - 15 working days.

Express shipping  EMS worldwide, door-to-door delivery at a cost of
US $29.95.  Delivery time is a maximum of 5 working days.


Q: Do you have different chain lengths?

A: Yes. Depending on the chosen material, you can select any length at no extra cost. The following lengths are available:

  •  Silver chains: 14", 16",18", 20" and 22"
  • Gold chains: 14", 16" and 18"

Please see our Chain Length Guide on our website for a picture of your option.


Q: From which materials do you manufacture your jewelry?

A: We manufacture our products from the following:

  1. 14K yellow gold (nickel-free) 

  2. 14K white gold 

  3. 18K yellow gold

  4. Plated 0.925 sterling silver (nickel-free)

  5. 0.925 sterling silver (nickel-free) 

  6. Swarovski crystals

  7. Diamonds 


Q: What kind of chain styles do you offer?

A: We offer the following styles:

sterling silver: 
- Box
- Figaro
- Rollo

18k gold-plated sterling silver: 
- Box
- Figaro
- Rollo 

14k gold (yellow or white): 
- Box
- Twist


 Q: Is it possible to design a necklace with 2 capital letters?

 A: Yes, it's possible. Each name necklace can be made with 2 capital letters.

When ordering, please use the “Comment” field to add this instruction.


 Q: I would like to change the size of the Hoop earrings, is it possible?

 A: Diameter of the Hoop style earrings are 1 Inch.

This is the only jewelry we can't adjust the size, all other jewelry can be changed according to request.

Q: How big is the nameplate?

A: Nameplate sizes vary according to the length of the specified name. 
1. The average sizes range from 0.75" - 2" (2cm - 5cm). 
2. The smaller versions range from 0.7" - 1.5" (2cm - 4cm).


Q: Is the length of the nameplate included in the length of the chain?

A: No. The chain length does not include the length of the nameplate. 
If you order a name necklace with a 14" chain (35.5 cm), the length of the entire necklace will be approximately 14.5" - 15.5" (36.8 - 39.3 cm). 

Q: Does your Vertical gold plated name necklace fade?

A: No. Gold plated shouldn't be in touch with water or perfume... in these conditions it will fade.


Q: Which Chain material do you send when purchasing 18k Solid Gold Pendant?

A: We send 14k Solid Yellow gold chain and not 18k solid yellow gold, there isn't any color difference between 14k and 18k


Q: Is it possible to order a  name necklace that is smaller than the baby feet necklace?

 A: Yes, Just mention in Comment field when you place the order that you would like the name necklace smaller and we will make it 20% smaller.


Q: When should I consider ordering a name necklace in double thickness?

A: For maximum durability, we always recommend that the pendant be ordered in double thickness. However, you should specify double thickness for names that include more than eight letters, or when you want the necklace to stick out a bit more! Many customers choose double-thick material for short names as well, since it makes the product more robust. However, this is only a recommendation and the decision is entirely yours.


Q: Will sterling silver tarnish?

A: An item of jewelry made of sterling silver might eventually change color.  This is a natural process and is not due to any type of defect. If your skin type is acidic, tarnishing may occur very quickly. Use a silver polish to remove tarnish and restore the shine to your jewelry. In some cases, letting your local jeweler buff your jewelry may help to slow down the tarnishing process.


Q: Is it possible to manufacture a pair of earrings using two names? 

A: Yes, it is. Each earring can be designed to incorporate a different name (one name for the left and another name for the right).  Just type in your exact requirements when you place your order.

It is also possible to order only one Earring.


Q: May I add a diamond or a crystal to my necklace? 

A: Of course you can! A diamond or a Swarovski crystal will add a touch of class to your necklace. Please note that the necklace will be manufactured in extra-thick material in order to incorporate the stone.


Q: Can you make a jewelry chain shorter so it will look like nameplate chokers?

A: Sure, any name necklace can come in short chain length in a size of nameplate chokers. when placing the order mention in the comment field that you would like the jewelry as a nameplate chokers.


Q: What is a Swarovski crystal and does it sparkle?

A: A Swarovski crystal is a precision-cut glass crystal manufactured in the Czech Republic. These beautiful, high-quality crystals are extremely durable. Items that include a Swarovski crystal are manufactured in double-thick material.


Q: If I order a name necklace with a Swarovski crystal/diamond, where can I place the stone if there is no letter “i” in the name?

A: We can position the stone nearly anywhere on the pendant.  Normally, when the name includes the letter “i”, we place the stone inside the dot of the “i”. If the name does not include the letter "i", we usually embed the stone in the first letter of the name. 


Q: Do you use real diamonds in your jewelry?

A: Yes. We only use genuine diamonds.


Q: Is there a way to make the chain adjustable?

A: Yes. everyone's neck size is different and there are also customer's that like to change the chain size sometimes.

We can add an adjustable chain part, please email us after you place the order and we will add it.

Q: How wide is the band for the monogram rings with three letters?

A: The monogram ring dimensions are as follows:

  • Band Width:  18 mm / 0.72"
  • Thickness:  0.8 mm
  • Height of Letters:  19 mm / 0.76"

Q: How can I measure my bracelet size?

A: To measure your bracelet size, wrap a strip of paper or a flexible measuring tape just below your wrist bone, where you would ordinarily wear the bracelet.  If you are using a strip of paper, mark the end where it meets around and then measure that length of paper with a ruler. This is your bracelet size.

 Q: How do I create an account on your site?

A: Just follow these simple steps:

  1. Click Log In at the top of the site.

  2. Click Create An Account.

  3. Enter the required information in the Personal Information and
    Login Information fields.


Q: How do I place an order?

A: Proceed as follows:

  1. Select the product you wish to purchase by entering the name/word for the nameplate, the chain length, and thickness (if necessary).

  2. Click the Add To Cart button.

  3. Type in the shipping address and complete the payment process.

The item will be shipped to you within a few days.

Our online customer service team is available to help you (almost 24/7) during the order process.


Q: How can I pay?

A:  You can pay with your credit card or PayPal account.


Q: Can I return the jewelry and get a refund?

A: Yes. You may return the item to us and we will refund your money as soon as we receive the jewelry. No questions asked.


Q: How do I cancel an order?

A: Orders placed through our site can be canceled in accordance with our customer return policy. Please contact us by e-mail if you wish to cancel an order. For orders canceled prior to manufacturing, we charge a cancellation fee of 5%. In the event that a cancellation is received before an item is shipped, the customer will receive a refund of 70% of the value of the order.


Q: Can you make a name necklace and add Hamsa or hand of Fatima?
A: Yes, we can add to any name necklace, bracelet, bar Hamasa, you can send us the design you like or we can offer you a few options.


Q: Do you have an affiliate program?

A: Yes, you can join our program at shareasale.com


We are confident in the design and quality of our products. However, if for some reason you wish to return a product, you can send it back to us in the original packaging within 100 days of receipt. We will refund your money (minus the shipping costs) as soon as the product arrives at our warehouse.